Kentec Tool Hire Is Recognised For Its Excellent Customer Service,
With Help From Software Supplier, MCS
Independent hire company Kentec Tool Hire Ltd has been providing plant, tool and equipment for hire and training and safety products for over thirty years. Customers range from DIY enthusiasts to large national construction companies.
In today’s competitive market, Kentec attracts repeat business. MD Steve Booker says, “Customers report a lack of understanding of their requirements from our larger counterparts, as well as late deliveries and broken equipment, whereas we are a family business centred on personalised service.”
Kentec recently scooped a national award for its commitment to customer service.
A few years ago Kentec took the decision to purchase the market-leading hire management solution, MCS-rm, from MCS. Several years on Steve acknowledges the important role played by the software solution, “MCS-rm helps us run a very efficient hire business, for example, the daily diary prompts help us prioritise urgent customer actions, while the Workshop helps to keep equipment in first-class condition, our customers also appreciate how quickly we can answer questions about their hire history through MCS-rm.”
Steve concludes, “MCS provides first-rate technology, account management and technical support, which helps us to meet our own customers’ needs.”
