TIMco EXPANDS ITS CUSTOMER FACING TEAMS

TIMco, one of the UK’s largest independent wholesale suppliers of screws, fixings and power tools accessories, has extended their customer facing teams by welcoming five new employees including a new position for an existing member of staff; The new appointments will help TIMco serve its growing customer base and increased product ranges.

These new appointments include Alex Jones as Regional Support Manager, Rachel Edwards, Jade Seabridge & Vicky Sweeney as the Internal Sales Contacts as well as Vicky Bartlett and Amy Scott as the new Customer Services Advisors. In addition to better servicing of customers the new appointments provide opportunities for existing staff to grow, develop and progress as well as to increase the employment rate in the local area.

Alex has been promoted within the growing merchandising team and is now the Regional Sales Support Manager in charge of managing the merchandising team and providing support to the business consultants. His main role and responsibilities is coordinating TIMco’s merchandisers and ensuring all merchants are fully stocked and stores are well maintained at all times. 

Simon Rance, Sales Director of TIMco, comments: “Investing in people who are passionate about our products is essential to TIMco and intrinsic to our values. We take pride in training our staff to the highest standard so that we can pass that knowledge onto our customers and to ensure the best possible service to all of our customers across the UK.”

Rachel, Jade & Vicky have been appointed to the internal sales team where they will become dedicated internal contacts for customers in their allocated region. Having a dedicated region to support customers to a single point of contact for all their needs in order to maintain consistency and continuity for sales queries.

The customer services department has also seen growth in the department with the addition of Vicky and Amy to the team who will be responsible for handling customer queries quickly and effectively.

Simon Midwood, Managing Director of TIMco, comments: “We’re delighted to welcome our latest team members to the TIMco family and to grow our business further. These team expansions show our desire to continually build on our close working relationships with our customers by meeting their needs regarding product ranges, merchandising, customer services and sales processes as well as our commitment to employment in Cheshire.”

TIMco’s recent growth demonstrates their determination to continually provide the best possible experience for their customers no matter which touch point the customer has with TIMco. 

TIMco is head quartered in Nantwich, Cheshire, imports and supplies more than 6,000 product lines from around the world to distributors throughout the UK, Ireland and Europe.  The company was established in 1970 and now employs 115 members of staff from it offices in the UK, Ireland and Taiwan.  For more information, visit www.TIMco.co.uk

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